Managing your claim is our priority

If you have a new claim to report, please download and complete one of the below claim forms and email it to newclaims@prorisk.com.au. If you have any questions you can contact a claims officer on 03 9235 5255 during office hours.

To check the status of a current claim you can contact a member of our claims team during office hours on the above number, alternatively scroll down to learn more about accessing our online portal ClaimPro to view the status of your claim.

When you suffer a loss we understand it’s a delicate situation and we mean it when we say we really care. ProRisk offers a 24 hour a day, 7 days a week Emergency Claims Assistance Line that you can contact to lodge a new claim in the event of an emergency.

Fame

Caring & Understanding

    • We act proactively
    • Deliver what we promise
    • Communicate clearly
    • Negotiate fairly
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Claim Pro

    • Online claims system
    • Allows you to view updates
    • Transparency assured
    • PC, Phone & Tablet compatible
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24/7 Emergency Support

    • In the event of a emergency call 1300 305 834
    • We will respond and arrange what is needed to assist you
    • Provide you with comfort & advice

How to access ClaimPro?

Live knowledge sharing sessions by industry experts

1

Access our online claims system

  • This provides you with real time status updates of your claim.
  • Call us on 03 9235 5255 if you have lost your password or follow the prompts at the log in page
  • Call us on 03 9235 5255 if you have lost your password or follow the prompts at the log in page

2

Login with email address and password

  • We provide to you in an email, check the client box and login

3

My claims

  • All of your current live claims will appear on the "My Claims" page

4

View Claims

  • Choose "View Claim" next to the specific claim that are seeking an update of the latest information
  • Note that you can change your password by selecting "My Account".

Our Commitment and Promise

We will

  • Pro-actively manages every claim
  • Delivers fast and reliable responses.
  • Make accurate decisions
  • Honestly and fairly negotiates on your behalf
  • Delivers what we promise
  • Provides clear and excellent communications.
  • Always displays empathy
  • Manage expectations and provide choices
  • Comply with any legislation or code effecting claims management