Managing your claim is our priority

If you have a new claim to report, please download and complete one of the below claim forms and email it to If you have any questions you can contact a claims officer on 03 9235 5255 during office hours.

To check the status of a current claim you can contact a member of our claims team during office hours on the above number.

When you suffer a loss we understand it’s a delicate situation and we mean it when we say we really care. ProRisk offers a 24 hour a day, 7 days a week Emergency Claims Assistance Line that you can contact to lodge a new claim in the event of an emergency.


Motor Vehicle claims

ProRisk and Armada Underwriting have appointed Innovation Group to manage all motor vehicles claims. If you have a new motor claim to report, please direct your claim to


Caring & Understanding

    • We act proactively
    • Deliver what we promise
    • Communicate clearly
    • Negotiate fairly

Claim Pro

    • Online claims system

24/7 Emergency Support

    • In the event of a emergency call 1300 305 834
    • We will respond and arrange what is needed to assist you
    • Provide you with comfort & advice

To learn more about our Claims Team, download our Claims Brochure.

Our Commitment and Promise

We will

  • Pro-actively manages every claim
  • Delivers fast and reliable responses.
  • Make accurate decisions
  • Honestly and fairly negotiates on your behalf
  • Delivers what we promise
  • Provides clear and excellent communications.
  • Always displays empathy
  • Manage expectations and provide choices
  • Comply with any legislation or code effecting claims management

Confirmation of Claim Transaction

  • Retail claims only

    As part of our claims process, customers receive updates about the progress of their claim. These updates may include information about a claim decision, paying a policy excess and settlement.

    Would you like a confirmation of your insurance claim?

    If you have lodged a claim with us for a (car, home, boat or travel) policy, you can request a confirmation of your insurance claim (a Confirmation of Claim Transaction) and we will provide it after the claim is finalised. It will confirm basic information about your finalised claim.

    How can I request a Confirmation of Claim Transaction?

    You can request a Confirmation of Claim Transaction by completing the Confirmation of Claim Transaction request form or by contacting our claims team on 1300 776 467.