Claims

Manage your insurance policies online.

Managing your claim is our priority

If you have a new claim to report, please download and complete one of the below claim forms and email it to newclaims@prorisk.com.au. If you have any questions you can contact a claims officer.

To check the status of a current claim you can contact a member of our claims team during office hours on the above number.

When you suffer a loss we understand it’s a a delicate situation and we mean it when we say we really care.

Commercial Motor Claims

If you have a new motor claim to report, please direct your claim to cmfclaims@prorisk.com.au

Caring & Understanding

We act proactively.
Deliver what we promise.
Communicate clearly.
Negotiate fairly.

Claim Pro

Online claims system

Dedicated Claims Officer

You will receive a claim number and the name of your dedicated claims handler within 1 business day of lodgement.
Provide you with comfort & advice.

To learn more about our Claims Team, download our Claims Brochure.

Our Commitment and Promise

We will

Pro-actively manages every claim

Delivers fast and reliable responses.

Make accurate decisions

Honestly and fairly negotiates on your behalf

Delivers what we promise

Provides clear and excellent communications.

Always displays empathy

Manage expectations and provide choices

Comply with any legislation or code effecting claims management

Downloads

Liability Property Damage Claim Form

Business Claim Form

Medical Malpractice Claim Form

Public Liability Incident Report Form

Motor Excess Reimbursement Claim Form

Lease Protection Claim Form

Personal Injury Claim form

Professional Indemnity Claim Form

Claims Brochure

ProRisk Subpoena Factsheet

Confirmation of Claim Transaction

Retail claims only

As part of our claims process, customers receive updates about the progress of their claim. These updates may include information about a claim decision, paying a policy excess and settlement.

Would you like a confirmation of your insurance claim?

If you have lodged a claim with us for a (car, home, boat or travel) policy, you can request a confirmation of your insurance claim (a Confirmation of Claim Transaction) and we will provide it after the claim is finalised. It will confirm basic information about your finalised claim.

How can I request a Confirmation of Claim Transaction?

You can request a Confirmation of Claim Transaction by completing the Confirmation of Claim Transaction request form or by contacting our claims team on 1300 776 467.