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Client Service and Administration Officer

Professional Risk Underwriting Pty Ltd
Brisbane QLD
Other (Insurance & Superannuation)
Part time

Role Summary

ProRisk is seeking an experienced Client Service and Administration Officer to join our rapidly growing Consumer Business. The role is responsible for providing high-level client service and support ensuring the timely service of all client requests and accurate administration with service level agreements.

We are offering a permanent part-time position of 24 hours per week over four days working between 9am to 3pm.

This is a hybrid role working from our central Brisbane City office as required and working from home.

Our team, spread across 3 states with close to 40 staff, pride ourselves on our core values of Care, Leadership, Innovation and Professionalism.

Key Responsibilities

• Support the Manager Client Support Services in the day-to-day administration relating to the operation of the Consumer Motor Division.
• Provide high-level client service and support ensuring the timely service of all client enquiries and requests within agreed service levels.
• Ensure reporting is received accurately and within SLA.
• Ensure Broker payments are received and allocated in systems within SLA.
• Liaise with the Finance Team ensuring Insurer payments have been transferred within SLA.
• Processing and document issuance of new business, renewals and endorsements ensuring all interactions are performed efficiently and within SLA for each transaction type.
• Maintain relevant reporting, compliance and training registers.
• Effectively building relationships, contribute to team objectives, share information and encourage involvement

Prerequisites

The successful candidate will have a minimum 2-years administration and client servicing experience with demonstrated capabilities in delivering excellent client service.

• Strong Administration experience proficient with Microsoft Office Suite including Word, Excel PowerPoint, Outlook.
• Excellent time management skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work cooperatively in a team environment and autonomously with little supervision.
• Ability to quickly learn new systems, processes and develop an in-depth knowledge of the business.
• Demonstrate excellent time management skills and attention to detail.
• Ability to Analyse data, interpret information and summarise via reporting to Stakeholders.
• Demonstrated ability to work effectively building relationships, provide high-level client service and contribute positively to team objectives.

Assistant Underwriter – FINANCIAL LINES

Role Summary

This is a newly created role representing the growth and development of the Financial Lines portfolio. Working within a multi-state team, the Assistant Underwriter will be responsible for the assessment and processing of endorsements, ProBind referrals and renewal risks; assisting with the assessment and processing of new business submissions as part of a team of experienced Underwriters and Senior Underwriters specialising in Financial Lines for insureds and brokers nationally.

Responsibilities

• Underwriting risk across the full Financial Lines suite, and engaging in cross sell opportunities within the binder parameters and your underwriting authority.
• Applying efficient and sound underwriting practices and preparing well considered and researched referrals for risks outside your underwriting authority.
• Effectively build relationships with brokers and insurance partners including development of new business opportunities and the promotion of ProRisk’s products and capabilities.
• Ensure customer service is consistently provided at a high level.  Specifically providing timely and accurate service of quote requests and broker enquiries.
• Ensure compliance with all relevant laws & regulations and industry codes and adhere to our company values.
• Build and develop your professional knowledge by competing all required training and professional development.
• Understand and monitor business objectives and key metrics applicable to your role.
• Maintain business systems, databases and reports.
• Collaborate with other business units including Claims, Administration, Technology, Marketing and compliance.
• Continually seek ways to improve organizational efficiency, effectiveness and profitability.
• Perform claims checks for renewing Financial Lines risks.
• Assist with broker queries and endorsements.

Requirements

• Have insurance industry experience in the requisite lines of insurance (either underwriting, broking or other relevant roles).
• Motivated, passionate and love to build relationships through excellent customer service and communication skills.
• High attention to detail.
• Ability to make sound and confident decisions.
• Ability to work well within a team environment, as well as being self-motivating and working independently.
• Have excellent research and applied knowledge skills.
• Proficiency with technology systems/programs and ability to adopt our underwriting systems and processes.
• Dedication to continued professional development.
• Have a passion for Insurance and working within a business that supports your growth and development.

Claims Examiner

Professional Risk Underwriting Pty Ltd
Richmond, Melbourne VIC
Claims (Insurance & Superannuation)
Full time

Job Summary

ProRisk is seeking an experienced claims examiner to join our award-winning claims team. As a full-time employee, you will be responsible for managing liability and property claims, providing technical advice to clients, and ensuring accurate and timely processing of claims. You will have the opportunity to work with various stakeholders and contribute to the preparation of claims activity reports for management. We value teamwork, attention to detail, and strong interpersonal skills in our ideal candidate.

Responsibilities

1. Stakeholder interaction:

- Liaise with brokers, clients, insured's loss adjusters, underwriters, carriers, cover holders, and service providers throughout the claims cycle.

- Maintain professional communication in a timely manner.

2. Technical advice:

- Provide accurate advice on policy product coverage across commercial and personal product lines.

- Assist clients in understanding their insurance coverage.

3. Processing:

- Complete relevant claims processes within our operating systems (ClaimPro).

- Ensure accuracy of all claims information.

- Update claim progress until finalization.

4. Report management:

- Prepare claims activity reports for management as required.

Qualifications/Requirements:

1. Experience:

- Previous experience managing liability and property claims is essential.

2. Essential Qualities / Experience:

- Strong organizational skills with exceptional attention to detail.

- Ability to work effectively within a team environment as well as independently.

- Proven ability to take ownership of tasks autonomously.

- Excellent interpersonal skills for effective communication with internal/external stakeholders.

Apply here. https://www.seek.com.au/job/72953692

Underwriter – General Liability

Role Summary

The Underwriter is responsible for the assessment of new business and renewal risks as part of a team of experienced Underwriters and Senior Underwriters and will specialise in general liability / casualty for insureds and brokers nationally.

Responsibilities

• Underwriting risk across multiple product lines specialising in general liability / casualty within the binder parameters and your underwriting authority.
• Applying efficient and sound underwriting practices and preparing well considered and researched referrals for risks outside your underwriting authority.
• Effectively build relationships with brokers, clients and insurance partners including development of new business opportunities and the promotion of ProRisk's products and capabilities.
• Ensure customer service is consistently provided at a high level. Specifically providing timely and accurate service of quote requests and broker enquiries.
• Ensure compliance with all relevant laws & regulations and industry codes and adhere to our company values.
• Build and develop your professional knowledge by competing all required training and professional development.
• Understand and monitor business objectives and key metrics applicable to your role.
• Maintain business systems, databases and reports.
• Collaborate with other business units including Claims, Administration, Technology, Marketing and compliance.
• Continually seek ways to improve organizational efficiency, effectiveness and profitability.
• Support Senior Underwriters in guiding and developing Assistant underwriters capability and knowledge.

Requirements

• Have greater than 2 insurance industry experience in the applicable classes of insurance and the ability to develop and apply knowledge quickly.
• Motivated, passionate and love to build relationships through excellent customer service and communication skills.
• Attention to detail and confident decision making.
• Self-reliant, trusted by teammates and able to work autonomously.
• Have excellent research and applied knowledge skills.
• Proficiency with technology systems and ability to adopt our underwriting systems and processes.
• Dedication to continued professional development.

PROCONNECT SPECIALIST

Role Summary

The ProConnect Specialist forms part of our ProConnect team and is responsible for coordinating support tasks related to ProConnect within ProRisk. The ProConnect Specialist will provide high value client and administrative support, reporting progress frequently to the ProConnect Manager and the Head of Technology and Business Support Services.

Responsibilities

• Answering phones, redirecting calls, assisting enquiries over the phone.
• Responding to chatbot queries.
• Monitoring & Triage - Provide exceptional client support via phone and email.
• Processing (Managing closings) & Policy Documentation.
• Provide effective and efficient administration support and accurate data entry.

The role might also include:

• Diary management
• Booking travel and rooms
• Organising office supplies
• Organising functions

Requirements

• Excellent interpersonal skills (approachable, positive, motivated ‘Can-Do attitude’)
• Excellent communication skills, both written and verbal
• High attention to detail
• Excellent organisational and time management skills
• Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines
• Basic understanding of computers and statistics
• Results driven
• Strong client service and relationship skills
• Team player
• Comply with company policies and privacy procedures